Call Management Solutions
That Enhance Business Functions

Customer Service

We have specialized multichannel customer support and helpdesk services available 24/7 to address all of your concerns.

Any firm that wishes to not just survive but prosper in its market must provide excellent customer service. Customer satisfaction is a result of good customer service. Bad customer service incidents leave a sour taste in our mouths, and it was all due to the company's poor customer service. Customer service should be a top focus for any business.

Customer satisfaction will rise if you provide good customer service in the logistics activities, such as the ability to trace shipments and notify customers if their goods will be delayed. Customers are alerted to problems and given time to make modifications, such as finding a different source, by tracking delivery in real-time and communicating any complications that develop. Customer pleasure and service that exceeds expectations sets your company apart from the competitors and ensures consumer trust.

Good customer service translates to better customer satisfaction when they are doing business with you. People will avoid your brand if you provide poor customer service. If a customer complains about your poor customer service on social media, it can harm your brand's reputation, which is difficult to repair. An acknowledgment, on the other hand, goes a long way. If something goes wrong, such as an order arriving late or a product being damaged, promptly acknowledging the error and replacing the defective merchandise, as well as providing a sincere apology, will deter complaints and demonstrate that your company cares about its consumers.

What we Provide:

1. Track & Trace Shipment

Vee Technologies is in charge of cargo tracking and tracing. We assist all types of transportation involved in this process, including land, air, and sea. This is accomplished through the use of several technologies such as web tracking, phone calls, email, and chat. We assist with all types of shipments, including LTL (Less than load), TL (Truck Load), and Intermodal. From pickup through delivery, we are engaged in monitoring the shipment's whole route.

2. Methods of Shipment Tracking

  • Web-based Tracking:

    The majority of the operators' websites provide a tracking report. Multiple reference codes, such as PRO #, BOL, PO#, or Shipper & Consignee details, can be used to do this.

  • Call:

    If the current status of a load is not visible on the carrier's website, the carrier must be contacted, and the data gained through a phone call.

  • Email:

    Only a few providers offer the possibility of tracking loads via email. Emails are sent to operators to get the most up-to-date data on the load.

  • Chat:

    Some carriers offer the option of conversing with a carrier professional by going into their webpage and asking them questions about the package.

  • Chat in Real-Time:

    Customer queries are divided into four categories: pre-sales, shipment tracking, after-sales, and inquiry escalation. We respond to inquiries, feedback, and complaints via our live chat support services and provide a prompt response.

  • Email Customer Service:

    Our customer service team has excellent writing abilities and a broad understanding of customer service. SOP and client inputs are used to teach the staff. We are constantly working to ensure that all questions are addressed with care and precision.

  • Phone:

    We offer call help 24 hours a day, seven days a week, in all major time zones. Our crew is capable of effectively managing seasonal swings in call volumes.

3. Customer Support Services for Transportation/Trucking:

  1. Checking ACE (Automated Commercial Environment) and ACI (Advance Commercial Information) details for entry and retrieving missing documentation.
  2. Provide customers with check-in and check-out status updates for pickup and delivery.
  3. Assisting drivers in the portions HOS (Hours of Service) and Driver Log, if they require the assistance.
  4. Providing customers with updated proof of delivery and notify the accessorial charges to customers pertain to the shipment.
  5. Scheduling pickup and delivery appointments.
  6. Confirming the locations, addresses, and pickup and delivery times for confirmed shipments.
  7. Customer support services
    • Support via chat and email
    • Inbound/Outbound call support assistance
  8. Assisting in the areas of AP (Accounts Payable) & AR (Accounts Receivable)
  9. Providing support to drivers in the event of a truck or trailer breakdown. Also, make arrangements for technician support and customer’s service.
  10. Gathering and distributing the dispatching schedule to drivers
  11. Inventory Management
    • Maintaining the tracking report of truck and trailer for upcoming maintenance and arrange the service.
    • Tracking the driver pay calculations like Mileage, Detention and Layover etc.
  12. Call Center Services
    • Inbound and outbound
    • Services for inventory control
    • Services for assisting customers
    • Support via chat and email

4. Customer Support Services for Freight Forwarder:

  • Shipping Services on the Ocean
  • Logistics for Air Freight
  • Organizing vehicles and shipping companies in accordance with the goods
  • Taking care of the necessary customs paperwork
  • Getting in touch with a representative at the location and verifying the delivery of goods
  • Accounting, AP (Accounts Payable), and AR (Accounts Receivable) from beginning to conclusion.

5. Freight Forwarder Operation Services:

  • Creating file in TMS portal for both import and export. Updates the details on every movement.
  • In import, on receipt of pre-alert docs from shipper agent sends them to Customs Agent to complete AMS & ISF in US import.
  • Received arrival notice from Sea Shipping Line will be forwarded to Customs Agent to complete the Customs Clearance or send the Freight Forwarder’s Arrival Notice to Notify party with charges.
  • Drafting and Sending Delivery Order to trucker
  • In import, following up with Trucker till unloading the goods also confirm the returning the empty container.
  • In export, sending Shipping Instruction to Shipping Line to generate MBL.
  • Schedule appointment with Shipper to load the container in export.
  • Filing AES in customs portal and VGM in carriers’ portal.
  • Preparing Forwarder Bill of Lading and Pre-Alert to send to receiving agent.
  • Reaching receiving agent / shipper to get approval for additional charges.
  • Updating additional charges in TMS.

6. Freight Forwarder Accounting Services

Accounts Payable

  • Receiving the vendors AP invoices on behalf of client,
  • Analyze the invoice and compare with quote and purchase order.
  • Absorbs the invoice in client portal, when invoice does not contain any disputes and satisfies.
  • If any discrepancies found, follow up with vendor to get the appropriate invoice.

Accounts Receivable

  • Generating the AR invoices as per the quote and the purchase order.
  • Coordinate with operations team for any clarification on additional charges respect to both vendor as well as customer.
  • Follow up with customers for outstanding till complete the collection.

In these unprecedented times, Vee Technologies is committed to doing our part to help those in need. With the ongoing spread of COVID-19 (coronavirus) and the incredible speed at which things are changing around us, organizations are continually adapting their operations and business structure. Vee Technologies has the experience and capability to help your organization through this difficult time. We've expanded our continuity plan and infrastructure to accommodate the current business needs. Please do not hesitate to contact us when your need arises, our implementation team can have you up and running quickly and efficiently.

X