It’s Just Not Working Out
“Hello, Vee Technologies. I’d like to discuss your hospital coding services. Is there someone who is available to speak with us on that right away?”
The next day, we’re onsite at a regional hospital, meeting with the leadership team who is sharing that they just fired their current coding vendor due to “irreconcilable differences.” However, if services don’t resume within one week, they will face a severe cash crunch.
So, what does it really take to swap out the batter here? Well, first, the hospital’s revenue cycle management leadership team has to find and vet a competent replacement. This client was familiar with outsourcing, and comfortable with sourcing globally. Their internal challenge was the ability to raise a new vendor integration to the top of their IT Team’s “To Do” list. There was (by design) no easy access to the health information systems holding their patients’ confidential health information. And if a new vendor was unprepared with their credentials, unable to coordinate the hospital IT team with their IT team, or not experienced enough to rapidly learn how to navigate the hospitals’ internal system, each step would take days, not just hours.
And then it would be that next week when cash wasn’t rolling in… But the cash did come in!