Situation Analysis and Customer Challenge
As a consequence of exponential growth, a nationally recognized leader in the health insurance industry was looking for a partner with broad industry experience and a deep understanding of the EDI process. They were counting on Vee Technologies to help resolve problems related to EDI and other services. The company had never outsourced any work in their 50-year history but knew something had to change in order to positively impact the market in ways never seen before. They had cutting-edge ideas, although needed the tools and resources to bring those ideas to fruition.
The client was heavily loaded with a backlog of 8,000 claims (with a monthly volume of more than 2,000 in 2016). Once claims arrived, it could take 10 to 14 days to get them through their system. The company was posed to expect a 3- to 4- day turn-around from Vee Technologies, coupled with our industry leading accuracy rates of over 95%.
Outcome and Results
With the confidence gained as a result of the success of partnering with Vee Technologies over the last 18 months (see chart below), the client engaged Vee Technologies’ advisory & consulting services for their on-line claims submission platform and have began actively transforming the way the company plans their future projects. With the expertise and process excellence that Vee Technologies has delivered, the thought of identifying and creating game-changing solutions is now a reality.