Application Maintenance & Support for a New Zealand based firm Resolving Performance Issues and Enhancing User Experience with Targeted Application Support

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The Challenge

The client, a technology firm in New Zealand specializing in strategic business outsourcing, was struggling with persistent application issues that disrupted operations and impacted customer trust.

Their systems, built on Microsoft Dynamics 365 and iOS, faced:

  • Data synchronization failures between mobile apps and CRM.
  • Missing information in client reports, affecting decision-making.
  • Performance bottlenecks during report generation.
  • Abnormal application termination and crashes, leading to downtime.

These challenges created inefficiencies and risked client relationships, making a robust maintenance and support solution critical.

Application performance and reliability challenges

The Solution

Application maintenance and support solution

We provided application maintenance and support, focusing on stabilizing performance and improving reliability. Our approach included:

  • Daily Client Collaboration

    Conducted regular meetings to understand pain points and prioritize fixes.

  • Architectural Enhancements

    Implemented code-level changes to address synchronization and reporting issues.

  • Crash Resolution

    Applied targeted fixes to eliminate abnormal termination and ensure uninterrupted application usage.

Utilizing our proficiency in Microsoft Dynamics 365 and native iOS, we delivered a solution that restored system stability and optimized user experience across both mobile and portal platforms.

The Impact

The engagement produced measurable outcomes:

Productivity Improvement

Productivity Improvement

Achieved up to 36% increase in operational efficiency.

Enhanced User Experience

Enhanced User Experience

Delivered seamless access to mobile and portal applications.

Business Confidence

Business Confidence

Strengthened client trust by ensuring consistent application performance.

Through proactive maintenance and support, the client regained control over critical business processes, aligned with Vee Technologies’ commitment to driving technology transformation and application reliability.

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