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Freight Forwarding Operation Services

Logistics companies rely on service providers to handle fundamental and critical freight import and export processes. Our Freight Forwarder Import and Export Operation Services resolve problems that develop during product shipment by providing exceptional service and ensuring a seamless and secure shipment procedure.

Vee Technologies provides a variety of customer and operational services that eliminate obstacles that arise throughout the import and export processes.

1Freight Forwarder Import Services

  • Pre-Alert Receipt: Receive pre-alert documents from shipper or overseas agent.
  • Customs Coordination: Send documents to Customs Broker for AMS, ISF filing (U.S. import) and clearance process.
  • Arrival Notice Management: Receive Arrival Notice from carrier; forward it to Customs Broker or Notify Party.
  • Customs Clearance: Follow up with broker to complete clearance and release of cargo.
  • Delivery Order Issuance: Draft and send Delivery Order (DO) to trucker for cargo pickup.
  • Cargo Pick-up & Delivery: Coordinate with trucker for cargo pickup, delivery, and unloading.
  • Empty Container Return: Confirm the return of empty container to port/terminal.
  • System Updates: Update shipment status and documents in TMS (Transport Management System).
  • Customer Communication: Provide shipment updates to customers at every key movement.

2Freight Forwarder Export Services

  • Booking with Carrier: Confirm booking with ocean/air carriers based on cargo readiness.
  • Document Collection: Collect commercial invoice, packing list, and other shipping documents from shipper.
  • Customs Filing: File EEI/SED (Electronic Export Information) with U.S. Customs.
  • Cargo Coordination: Arrange cargo pickup and delivery to port/airport warehouse.
  • Draft Bill of Lading (BL): Prepare draft BL and get approval from the shipper.
  • Final Document Submission: Issue final BL and share with shipper, consignee, and agents.
  • Cargo Departure Monitoring: Track and confirm cargo loading on vessel/flight.
  • System Updates: Update TMS portal with shipment milestones and documents.
  • Customer Notification: Send departure confirmation and shipping documents to customers.

3Inside Sales Support

  • Identify & source clients via cold calls, emails, referrals, and events
  • Prepare & present sales pitches showcasing service advantages
  • Negotiate service contracts and close deals
  • Maintain client relationships & ensure satisfaction
  • Coordinate with operations team for smooth freight handling
  • Conduct market & competitor research
  • Maintain sales records and report to management
  • Collect client feedback to improve services

4Quotation & Pricing Support

  • Enquiry Reception: Gather shipment details: type, volume, origin/destination, timeframe, special needs.
  • Carrier Coordination: Contact air, sea, and land carriers.
  • Evaluate: service reliability, transit time, cost.
  • Cost Compilation: Include: handling, customs, delivery, insurance (if applicable), and profit margin.
  • Quotation Preparation: Prepare detailed quote with terms, currency, validity, and service scope.
  • Quote Sharing: Send to client with clear cost breakdown and branded format.
  • Follow-Up & Negotiation: Respond to queries, adjust pricing if needed, emphasize service value.
  • Booking Confirmation: Confirm with carrier, coordinate shipment, and update client.

5Freight Forwarder Accounting Services

  • Accounts Payable
    • Manage the vendor's AP invoices on behalf of the client
    • Invoice/quote/purchase order analysis
    • Invoice management within the client portal
  • Accounts Receivable
    • Manage AR invoices as per the quote and purchase order
    • Coordinate with the operations team for any clarification on additional charges with respect to both vendors and customer
    • Collections follow up with customers for outstanding charges.

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Advanced IT in Logistics Services

At Vee Technologies, leveraging IT solutions transforms logistics by automating workflows, boosting data precision, and increasing efficiency. Our advanced IT tools enhance operational flow, cut costs, and guarantee timely, accurate logistics management.
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