If 2020 has taught us anything, it is the value of human relationships, particularly in the workplace. Strong bonds with coworkers and workplace leaders are as crucial to our daily existence as food and water. By nature, we are social creatures, wired to connect with others. Our emotional needs are satisfied by the other human beings with whom we interact.
A true sense of emotional connection and sense of belonging in the workplace develops from feeling appreciated and valued for our hard work. Engaged and motivated employees are not just enthusiastic about their work, but typically outperform their coworkers.
Fulfilling Maslow’s need for self-esteem
Organizations that outsource can also fulfill Maslow’s need for self-esteem by joining in on the recognition efforts of their outsourcing partner. This would mean that these employees, already being recognized by Vee Technologies, would also be acknowledged by you, the client. One of our clients did just that. Understanding the importance of motivational theory and viewing Vee Technologies as a valuable extension of their own team, the client traveled to India to meet the employees that perform their services and thanked them personally.
Returning to the United States and feeling even more connected to their Vee Technologies’ team members, the client reached out to employees receiving awards during a given month with personalized congratulatory emails. Our Employee Connect Team reached out to the individuals that received the client notes:
“So there came my day where my hard work and effort was recognized by our client. I was really filled with joy when I read the email that the client sent appreciating all the good work that we are doing. I am really happy being part of the Vee Technologies team as well as the client’s. I will continue to do my work which will keep making our clients happy and make sure Vee Technologies reaches greater heights.”
“It’s my pleasure that you have recognized, appreciated and acknowledged my hard work and contribution to the team. I really appreciate your kind words and compliments. It motivates me to achieve more.”
“I’m really glad for the recognition. This was the first award for me and I’m really surprised that this was taken to the view of our client. I’m in a good vibe that I set a good example of my team and this makes me even more responsible to satisfy my client expectations.”
“Thank you very much for selecting me to receive the award. This is clearly one of the most significant events of my professional career. It was a most welcome surprise at a very important time. I was surprised and delighted to receive the appreciation from the client. I can only express my sincere thanks.”
What is really happening
Besides the importance of fulfilling an employee’s self-esteem needs, neuroscience demonstrates that the receipt of praise and recognition triggers a chemical reaction in the brain, a surge of the neurotransmitter dopamine which carries a motivational message that says, “keep working hard.” This feeling is great, a mini-high. But more importantly, recognition is a signal to the brain saying “do it again.”
The brain craves dopamine over and over. Employees who feel appreciated are proven to be more productive, positive, and innovative in their day-to-day efforts. Participating in your service provider’s recognition activities reinforces to employees that they are a great fit for their role, and are valued by you, the client.
Having our clients involved and participating in our recognition activities further connects employees to the bigger picture, the importance of their work to our clients. It encourages great work to continue and even lowers attrition. When clients reach out to their outsourced team it results in a deeper level of meaning and fulfillment for both parties.
Our client’s outreach has created a strong sense of community for our employees. They appreciate Vee Technologies genuinely caring about them as people, and they know their extended leadership team does too. The employee’s role feels less like a job and resembles a community of people working together globally to achieve common goals.