Strong governance is not an accident
Did you know that the Slinky was created by accident? Mechanical engineer, Richard James, while attempting to create springs that could be used to keep fragile ship equipment steady even in rough seas, accidentally knocked one of the spring samples he was working on off the shelf. He watched in amazement as the spring “walked” to the ground instead of crashing to it. Together with his wife, Betty, he developed a plan to turn this unplanned invention into a novelty toy that is still popular decades later!
Strong and effective supplier governance is no accident. At Vee Technologies, we start planning our annual governance strategy at the beginning of each year and we dedicate the fourth quarter to meeting with our clients. This includes creating a meaningful agenda specific to each client. During these year-end governance meetings, we celebrate successes achieved, review quality standards, and plan for new initiatives. We continue to collaborate throughout the year ensuring that our clients have visibility into our operations, resulting in proactive rather than reactive problem solving. Governance is never an afterthought.
Do you recall the Slinky jingle? “A spring, a spring, a marvelous thing! Everyone knows it’s a Slinky.” Vee Technologies’ tag line could easily be “governance, governance, it’s a marvelous thing!” During our client governance meetings, a good deal of energy is released. The relationships are fueled and innovation emerges. In fact, we exited last year’s governance season with hundreds of new initiatives to tackle with and for our clients. These ideas transformed into action ranging from identifying new process automation opportunities to opening our new service location in the Philippines. Client Collaboration is the key.
This is exactly why governance is so important. It is the power behind outsourcing relationships that guarantees clients benefit from more than just labor arbitrage. Governance outsourcing fosters innovation and creates sustainable business value. As the outsourcing industry continues to evolve, clients are expecting outcomes beyond cost savings and meeting service level agreements. Governance is the solution.
Governance meetings are part of Vee Technologies’ culture and strategy, in our DNA, used to power our client relationships. In 2020, unstopped by the pandemic, with careful planning and 100% virtual, our governance season was one of our strongest ever. Client participation was at an all-time high, unlocking an abundance of new ideas and innovation.