SONA PROMISE

A Complete Workflow Solution

Whether your healthcare organization oversees one practice or 300, a data-driven platform that streamlines the way that you manage your revenue cycle is crucial to the success of your organizational goals.

However, many health systems find themselves using multiple workflow management platforms and struggling through manual tasks, all while trying to find the necessary information to manage their business effectively.

It is imperative that your revenue cycle management workflow is structured to maximize productivity, limit risk, and deliver powerful outcomes.

Introducing PROMISE, a premier revenue cycle management solution that is designed to optimize operational workflow and enhance business intelligence capabilities. PROMISE addresses critical accounts, resolution rates, and denial management while increasing cash flow. With PROMISE, healthcare providers can streamline operations and improve processes, regardless of how many different management systems they may be on. The system offers an innovative catalyst for elevated business analytics that results in growth and increased revenue. PROMISE is the standalone tool for managing hospitals, medical clinics, specialty practices, ambulatory surgery centers, and more.

With its revolutionary three-tiered design, PROMISE is unlike any other management information system on the market.

Our Three-Tiered Approach


Why settle for less? With PROMISE, your organization receives three revolutionary healthcare management information solutions in one. Our enhanced dashboards and analytics, streamlined operations workflow, and built-in quality assurance improve every aspect of your organization’s revenue cycle management workflow to maximize revenue, boost productivity, limit risk, and deliver extraordinary outcomes. The three tiers of PROMISE allow for quick decision making for overall functional and procedural improvement so you can better manage, monitor, coordinate, and supervise your organization’s operations.

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Enhanced Dashboards and Analytics

Unlike other health management information systems on the market, PROMISE offers fully configurable dashboards that allow for 360° visibility into your most essential data. This easy access to detailed analytics enables you to better identify, analyze, and understand your company’s most complex needs and challenges.

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Streamlined Operations Workflow

Cutting-edge workflow platforms utilize advanced, customizable logic to prioritize all stages of the revenue cycle. With the ability to process up to 50 different logical requirements, PROMISE streamlines operations for your organization and your staff, which means improved resolution rates, reduced loss, and faster payment.

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Built-in Quality Assurance

Our hassle-free quality assurance empowers your organization to measure and monitor quality with ease. PROMISE adjusts to your company’s unique needs to perform quality assurance checks automatically.

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Drive Your Business with Decisive Analytical Insights


PROMISE offers a fully configurable dashboard that allows your organization to take control of its operational workflow. These cutting-edge dashboards and business analytics tools offer increased visibility of all system activity, focusing on the key operational metrics that enable users to discover valuable insights hidden deep inside their data.

Sample Key Performance Indicators (KPIs):

  • Dollar value of claims resolved and percentage of resolution
  • Dollar value and percentage of inflows
  • AR by aging bucket
  • AR by financial class
  • AR by denial codes
  • AR by work assignment
  • WQ allocation
  • Inventory by count, dollar amount, or percentage claims

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Cutting-Edge Workflows that Utilize Multiple Logic Tools to Prioritize the Revenue Cycle


Our system utilizes configurable logic to prioritize inventory, scheduling, eligibility, prior authorization, payment posting, accounts receivables, and more. PROMISE offers an innovative solution that streamlines all parts of your organization’s revenue cycle.

Our scripted logic determines which accounts to prioritize first, designates representatives to the insurance companies they service, sets priorities based on different insurance companies, and even corrects errors on claims that were not processed. PROMISE can be programmed with up to 50 different logical requirements to make work easier and increase productivity.

Built-in Quality Assurance


With built-in quality assurance, your organization can easily measure and monitor quality throughout the revenue cycle. Now, team members can submit claims, identify necessary follow-up, reduce financial risks, and improve processes across your organization without any hassle. Our system’s quality checks automatically display which accounts need to be audited, improving accuracy, and cutting down on the expenditure of resources.

Key Abilities:

  • Breaks high-volume inventory into logical clusters
  • Automates and prioritizes workflows
  • Aggregates data
  • Tracks patient health events
  • Measures the quality of services

Key Features:

  • Highly customizable workflows
  • Real-time self-configurable dashboard
  • Drill-down capabilities
  • Built-in quality assurance
  • High-level protection of patient health information

As a leading consulting and professional services outsourcing provider, we modernize your operational workflow and implement the tools necessary to optimize the way that your business functions. Contact us today to learn how our revolutionary web-based workflow management solution can help you address critical revenue cycle needs.

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Condense Multiple Revenue Cycle Systems Into One Robust Platform


PROMISE offers revolutionary design and productivity capabilities that will take your healthcare organization to the next level. Our easy-to-use platform helps your company eliminate missed revenue opportunities, enhance patient care, and improve how your services are measured, managed, and delivered.

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Prioritize Data

PROMISE utilizes revolutionary logic to prioritize inventory, scheduling, eligibility, prior authorization, payment posting, accounts receivables, and more. Our prioritization ensures that your organization will no longer overlook key revenue opportunities, accounts at risk, or productivity issues. Plus, you’ll never worry about missing time-sensitive or aging accounts again.

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Harness the Power of Analytics

Easy access to in-depth analytics is crucial to the success of any healthcare organization. By using our configurable dashboards, you can instantly see the data that matters most, allowing you to make quick decisions on any issues that may arise.

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Move Your Company Forward

Our data-driven platform makes information management simple so your organization can focus on core processes, revenue opportunities and efficiency. Our robust system and insights enable companies to identify problem areas and target opportunities for growth.

Sona PROMISE