In late 2013, many experienced and successful joint-venture, urgent care organizations were faced with a major problem. Delivering high quality work, with world-class customer service, while undergoing rapid growth was a challenge for most. Many businesses make it a goal to generate revenue and profit by satisfying customer needs. A client of Vee Technologies was dedicated to this principle but needed to make major decisions to accomplish the goal.
It was the beginning of the cold and flu season. In response, one specific healthcare organization typically ramped up during this time. This season, however, was unique because they had doubled their organizational size for the year. The leaders were focused on market expansion, low-cost services and innovation, yet the client had grown tremendously since its inception. How would they be able to focus on growth strategy and maintain support while struggling to find, hire, train and retain quality employees? They needed a coding solution and they needed it fast.
Built for Growth
A large volume of the client’s business is typically seasonal, as business generally peaks between October and January. This year, however, was different.
Since initially partnering together, Vee Technologies had remained transparent with the client. Together, they steadily built a covenant relationship that allowed both to have meaningful and honest dialogue regarding the need for increased coding staff to handle the expected growth. This type of dialogue was lacking for the client in previous relationships. Because of this factor, when volumes in February 2019 increased by 30% when compared with the same period in 2018, there were no surprises.