Barriers to Overcome
Vee Technologies has experienced numerous challenges in the past with natural disasters, political unrest, and other situations that required our offices to close. In the past, these issues would have shut down operations, caused issues with productivity, and may have even cost our clients’ potential revenue.
To account for these difficulties, we have added multiple office locations in India that are strategically positioned in different states and climatic regions. If one of our locations is incapacitated, we have had the ability to move resources as needed among these strategic locations. With this pandemic, we faced a nationwide lockdown across India that caused major issues for many of our clients, as our employees were not allowed to get to any of our offices.
Solving the Problem
To solve this problem, our organization purchased broadband connections and additional terminals for all our employees, giving them the ability to work from home if allowed.
Our organization’s relationship with Sona College also provided us with one unique advantage, a place to host employees so they could be within walking distance of one of our rural offices. Additionally, we implemented a large number of supplemental security and health measures to protect our employees from the pandemic. Our client was extremely happy with this solution, as it had to shut down all work that was being sent to multiple vendors due to the lockdown.
Our organization was able to implement this change swiftly from the start of the lockdown and get staff back up and running for the client within just a few weeks. The client’s volume had decreased when the pandemic escalated in the US, although once its volumes started escalating, it needed additional support due to the other vendors’ inability to bring employees back to the office. Within 30 days of the initial lockdown, our operations team had allocated additional staff to the client to facilitate the enhanced workload in addition to the work that was being performed by the other vendors. Vee Technologies scaled operations to get back up to 100% original staffing and increased the workload to support the client and meet its compliance requirements of staff in a secure office location.