Assessing an Outsourcing Option for Robotic Process Automation
Bots, the end-product of Robotic Process Automation (RPA), are currently all the rage in health care. Working without breaks nor needing shift changes, and without requiring sick, personal, or vacation days, bots streamline manual repetitive processes across multiple user interfaces. Every process is completed with 100% accuracy, meets 100% compliance, 100% of the time. Bot-performing processes facilitate critical clinical and business compliance and adhere to regulatory requirements.
Scenarios like the following are common
Client A is a standalone 70-bed hospital. Their intensive care unit (ICU) includes 17 beds and employs three nurses per shift for three shifts per day. The standard regulatory and compliance procedure requires every nurse to capture patient’s vitals at every shift change. This is a manual task requiring each nurse to copy a wave form, convert it to PDF format, then copy to the patient’s medical record.
On the annual “wish list,” information technology (IT) leadership at Client A receives a constant request from clinical staff to streamline the shift change vitals capture procedure.