The team set out to exhaustively document procedures, processes, guidelines, and system workflows. Multiple site-visits from the global delivery team ensured relationship-building.
Our Operations Manager, who oversaw the design, implementation, and execution of this project says “The biggest factor in terms of talent was the accent neutralization/culture training modules. They curate our talent and get us going quickly, with high quality.”
The healthcare industry can see 30-35% annual turnover across call services. Building iterative knowledge has proven to be the key across so many healthcare practices, but no more so than with call-related talent.
Vee Technologies has had ZERO turnover on this project in two years, preserving talent, knowledge capital, and ultimately, a culture of client intimacy. Success, unmeasured, is just optimism bridled with intuition. Vee Technologies took steps to ensure detailed reporting dashboards and trend analysis that gave clients insights into best practices.
Finally, establishing best practices with account management, regular calls, data tracking, and governance meetings, created a dynamic platform by which Vee Technologies and the client could work together.