Anatomy of

an Outstanding Partnership

Author’s Corner


Vivek Venkataram, Senior Director of Client Services, examines the makings of a successful partnership and the importance of accuracy, competency, and business rhythm in this white paper. 

Please click on the video to the right to learn more about the author, why he decided to write on this subject, and the benefits of shared value proposition between partners.

To discuss this white paper in more detail, please contact Vivek using the information provided at the bottom of the page.

Best-selling author and physician Eric Topol wrote, “If I think more about death than some other people, it is probably because I love life more than they do.” (The Patient Will See You Now; 2015). If we, as suppliers, worry about our clients more than they do, it is because we try to love clients more than they love themselves. When the client is also a supplier for end clients and the relationship scales, it is imperative to integrate completely.

Imagine building a team of over 150 different specialists, with 11 various matters of expertise, spanning three countries, producing work that touches every U.S. state for 21 different end clients. Since 2015, Vee Technologies has built exactly this team for one of the world’s leading health information systems and services companies.

The pressure was multi-fold, as were the stakes. Multimillions of transactions, lost in translation concerns. The strength of every relationship was touching five times the magnitude of a direct relationship. Let’s explore the anatomy of a time-tested playbook for profound governance with a stellar client as an example.

The Client’s Problem


Our client had a challenge in 2015. They had massive coding-related needs across the professional landscape. Their brand promise was impeccable, and, as the magnitude and variance of that requirement grew, they turned to Vee Technologies.

Their core competencies were software-driven. This allowed them to retain focus and permitted Vee Technologies to deploy ours at scale. A variable approach helps.

Vee Technologies’ Solution


The key is to start with an alignment on the shared value proposition. Are the two parties’ interests aligned in making the same commitment to the client? Trust is built with sustained rhythm.

The parties have shared over 260 weekly performance check-in meetings. That is building with a penchant for trust. Original points of contacts still manage the account. Through several implementation and integration sessions, we were able to establish benchmarks for accuracy, competency, and teamwork/business rhythm.

Vee Technologies’ Solution

A Vee Technologies’ General Manager Coding, who was the very first AHIMA certified coder in India, created best practices, onboarding, and build up, as well as quarterly and annual check ins.

Clear service level agreements were built for sustenance and excellence. Joint client visits took place on multiple occasions, aligning client expectations from the Bronx to Arkansas with Ideation sessions in New York and Governance meetings in D.C.

Environment-Graph

Vee Technologies has now expanded services over to hospital/inpatient and consulting, professional services; and we push further as we hit the transactional level.

As the relationship matures, we layered not just services, but we differentiated across technologies, tools, and software at our disposal. Insights evolved the more they were based on direct experience with client environments. Tools delivered. Transactions scaled. Talent compounded.

Quality Radiology

Conclusion


With the right managed solution model and the deployment of the right best practices, companies can complicate and scale their relationships with less hesitation. The foundations are right to spec.

Transaction

vivek-venkataram

Meet the Author

Vivek Venkataram - Senior Director Client Services

Vivek Venkataram has been with Vee Technologies since 2010 and currently serves in a Senior Director Client Services role. His focus is on new business development efforts, negotiating agreements, and aligning global, specialized resources with the requirements responsible for client satisfaction. Vivek graduated from Stanford University with a Bachelor's degree in Public Policy.

Anatomy of an Outstanding Partnership