Identifying and Cultivating Change
Through Process Improvement & Technological Enhancement

Healthcare Whitepapers

Scale and Stability in Risk Adjustment

Teamwork in a Risk Adjustment Program. The Process within the Process: In the best and most stable of times, change in any kind of business strategy can be risky. Read more

Category: Healthcare


Top 10 HCC Diagnoses to Focus Teaching On and Why

Proper Coding And Top HCC Diagnoses: According to the Centers for Disease Control and Prevention (CDC), chronic disease is responsible for seven of ten deaths each year, and treating people with chronic diseases accounts for 86% of our nation’s total healthcare costs. Read more

Category: Healthcare


We Couldn't Have Done it Without You - No, Really

There are multiple processes in the healthcare revenue cycle world that considerably ramp up in activity on a periodic basis. This is the story of how Vee Technologies solved a hospital’s last-minute problem when they couldn’t finish it alone. Read more

Category: Healthcare


How Vee Technologies Stepped In to Help Solve a Unique Client Problem

A large medical group, located in Connecticut, is the physician group associated with a hospital client of Vee Technologies for facility coding. Through a referral from the hospital, the Chief Medical Officer (CMO) for the medical group reached out to Vee Technologies for solutions to resolve issues faced by the organization. Read more

Category: Healthcare


Great Leadership Results in Improved Quality

Errors on prior authorizations were an ongoing problem for a healthcare system in the New Jersey area. Increased denials and other issues were leading to upset patients and a loss of revenue for the client. Read more

Category: Healthcare


Partnering for Long Term Success

In late 2013, many experienced and successful joint-venture, urgent care organizations were faced with a major problem. Delivering high quality work, with world-class customer service, while undergoing rapid growth was a challenge for most. Read more

Category: Healthcare


Customer Service Isn't Dead

It’s probably easy to believe that with the technological advances available today, consistent, quality customer service is no longer important to businesses. Everything is automated and it sometimes appears computers and robots can do most any job cheaper, faster and better. Read more

Category: Healthcare


Takes a Village to Raise Scores

Interest is growing in Risk Adjustment (RA). The number of healthcare groups and plans participating in RA is ever-growing. Everyone is jumping on the bandwagon, but not without challenges. Read more

Category: Healthcare


Assisting Physicians in Documentation with the Aid of a Virtual Assistant

Physicians today cite the administrative burden added to the work of patient care as the main reason for burnout. Chief among those administrative burdens was documenting in the electronic health record (EHR). Read more

Category: Healthcare


Reducing AR Through Analyzed Trends and Identified Issues

Children’s Hospital AR Problem: A large children’s hospital, repeatedly ranked as one of “America's Best Children's Hospitals,” had a rapidly increasing AR problem. Despite having a positive cash flow and a rapidly growing business line, the hospital could no longer afford to let their AR rise. Read more

Category: Healthcare


Embrace Collaboration, Alliances and Partnerships 5 Simple Steps that Will Assure Your Organization Will Remain Viable and Survive Into 2020 and Beyond

The turmoil within and around the U.S. healthcare and medical services sector has stretched many enterprises to their financial limits. It is generally agreed that starting a project from scratch is both time consuming and expensive, with no absolute guarantee that the effort will end in success. Read more

Category: Healthcare


Integrating RPA with AI to Unleash the Real Potential of Technology

Artificial Intelligence (AI) and Robotic Process Automation (RPA), two of the most exciting technologies of modern times, are on the verge of merging. While RPA aims to streamline the mundane, repetitive everyday tasks, AI adds the capability to think smart. Read more

Category: Healthcare


Essential Practices for Success in Outsourcing to India

There is increasing pressure to enhance healthcare innovation, as well as increase the migration of functional services offshore. Historically, healthcare delivery organizations used offshore partners to manage non-core activities. Read more

Category: Healthcare


Data Migration and New System Implementation

The current healthcare environment is creating one of the most active hospital and health system consolidations in history. Independent hospitals in particular have been caught up in the trend of consolidation. Read more

Category: Healthcare


Choose Your Business Partner Wisely

The current healthcare environment is creating one of the most active hospital and health system consolidations in history. Independent hospitals in particular have been caught up in the trend of consolidation. Read more

Category: Healthcare


Centers of Excellence - A Global Blueprint for BPM

The story of Vee Technologies and its ability to grow as a Business Process Management solution is reminiscent of the David and Goliath story of Compaq Computers taking on IBM in the 1980’s. Read more

Category: Healthcare


Staffing Flexibility: Working with Our Clients to Solve Short Term Deadlines

A large healthcare analytics client of Vee Technologies had a problem. How could they provide quality assurance (“QA”) to hundreds of thousands of scanned images in a six-week period? It wasn’t feasible for the client to hire staff for such a short-term project or train temporary personnel because of concerns relating to quality and speed to market. Read more

Category: Healthcare


The First Leg on the Journey to RCM Innovation

Healthcare is undergoing significant change. The shift from fee-for-service (FFS) to value-based healthcare payment models demands out-of-the-box thinking to meet new challenges. Leading organizations are beginning to leverage technology by shifting resources from back office support to patient-facing positions. Read more

Category: Healthcare


Executive Presence, Global Solutions

Assessing an Outsourcing Option for Robotic Process Automation: Bots, the end-product of Robotic Process Automation (RPA), are currently all the rage in health care. Working without breaks nor needing shift changes, and without requiring sick, personal, or vacation days, bots streamline manual repetitive processes across multiple user interfaces. Read more

Category: Healthcare


Coding Assistance Platform : CAP Helps to Deliver High Quality and Fast Turnaround

The Hierarchical condition category (HCC) coding division at Vee Technologies was growing quickly. Staffed with over 500 coders, Vee Technologies required efficiency in mass chart volume management with superior quality standards. A high demand for experience certified HCC coders increased wages and created challenges with recruitment and retention. Read more

Category: Healthcare


Vee Technologies Delivers Immediate Impact to Unbilled Charts

A large ambulatory surgery center was using a competitor for its coding services, although was facing large volumes of unbilled charts and low quality on the work being completed. They needed an immediate solution and quick implementation to turn around their situation, they contacted Vee Technologies to step in and help alleviate the situation Read more

Category: Healthcare


The Significance of CDI and Its Impact on the Risk Adjustment Factor

A large hospital system from the east coast was concerned about poor documentation and its effect on their RAF (Risk Adjustment Factor). The data for the hospital system’s geographical location indicated a sick patient population of 44%, however, their hospital system data recorded the sick patient population at 35% Read more

Category: Healthcare


Outsourcing and the Offshore Security Conundrum

The economics of health care is complex and highly regulated. Health systems, hospitals, physician practices, ACOs and providers of all types find it harder and harder to stay out of the red. Efficiencies must be gained, and healthcare business executives looking to alternative delivery models and cost cutting measures where possible.Read more

Category: Healthcare


The Intersection of Human Capital and Technology

Traditionally, Accounts Receivables (A/R) work was a manual process leveraging callers attempting to track down owed monies. But our clients want to receive cash faster, reduce losses, identify and correct issues that delay payments, and move to a more prescriptive denials management process.Read more

Category: Healthcare


Calls to Action: Call Center

The smart money always stays long on the value of interpersonal communications. Client stay long on partners who understand that. Arguably no division of business within a company holds more client responsibility than the call center.Read more

Category: Healthcare


Sustainable Practices for Capturing Risk Adjustment Bonus Payments

The manual processes being used by health plans and provider groups lack sustainability, in an environment realizing a rapid expansion of value-based care payment models. Payer and provider C-suites are abandoning their conventional methodology of capturing as much beneficiary market share as possible for a more targeted approach that encompasses the extensiveness, contrast, and intricacies of a systematic value-centric partnership model between payers and providers.Read more

Category: Healthcare


Technology and Process Knowledge Develop Innovative Solutions

An academic hospital system from the East Coast was struggling with their oncology, infusion and interventional radiology (IR) medical coding management. Their incumbent coding vendor had been delivering poor quality and was failing to manage case volume. The group that had acquired the hospital system placed a high emphasis on running lean and efficient operations.Read more

Category: Healthcare


HEDIS and Risk Adjustment Reviews Combined – The Impossible Dream?

Although health plans annually perform both Risk Adjustment reviews and HEDIS quality abstractions, there is significant duplication of efforts when obtaining the charts needed for both programs because there is often little communication between them. Imagine the frustration at a provider’s office while they fax the same records to the same health plan, but to two different fax numbers. Read more

Category: Healthcare


How to Maximize Operational Efficiencies

As business continues to evolve and as mergers and acquisitions increase, the need to rethink operational workflow has never been more apparent. As a labor-intensive industry that is experiencing change almost daily, the healthcare industry is at the forefront of this new frontier. Read more

Category: Healthcare Provider


Technology that Works

A dejected executive at a conference reported how much she's spending on technology and how little benefit her team extracts. "We need technology that works." Her points hit home as she chronicled her experiences, stating that: Expensive software prevents effective processes, Fragmented systems don't integrate and integrated systems aren't flexible, KPI improvements diminish investment returns Read more

Category: Healthcare Provider


Patient Time

“My interaction with the patient in the exam room has been lost and replaced with large amounts of data entry on my part. I click away, staring at the screen and barely have time to make eye contact with my patient. This is the greatest loss, in my opinion.” Read more

Category: Healthcare Provider


Meeting High Growth Demands an HCC Coding Story

A large healthcare analytics company needed to expand its HCC coding operations. At the time, Vee Technologies was very experienced in many different coding disciplines but had no prior experience in HCC coding. We wanted the business, but weren’t sure if we should pursue it. Read more

Category: Healthcare Provider


Moving from Fee-for-Service to Fee-for-Value

The U.S. spends over $8,250 per capita on health care every year. That's 22% higher than the next highest country and 170% higher than the average of the 50 highest-spending countries in the world! Read more

Category: Healthcare Provider


Free Cash Flow: Account Prioritizing Lowered Timely Filing Losses 47%

We found a gap. We’re always hunting for opportunities to improve cash flow for our clients. One valued client, we’ll call Kurt, had a big one. Read more

Category: Healthcare Provider


19 Specialties, 18 Days 1 Partnership

In 2014, hospitals and health systems faced immense challenges as they approached ICD-10 mandates. According to a 2014 Sterling Associates survey of 650 hospitals, approximately 50% expected to outsource ICD-10 coding services come October 2015—an increase from the 19% already outsourcing at the time. Read more

Category: Healthcare Provider


Making a Transition - the Right Managed Services Partner Will Get You through the Inevitable Storm

Transition takes on many faces – a company may update its business platforms, change its ownership structure or encounter the need to take strong measures to correct its financial situation. In all of these cases, having a managed services partner who can grab the steering wheel during the storm is essential to staying on course. Read more

Category: Healthcare Payer


A Third Party for a Third-Party Administrator

A true 360-degree understanding of all parties within the healthcare ecosystem isn’t just to be preferred, it is absolutely a prerequisite to a thriving business. The traditional understanding of the delicate eco-system among the three critical players in the insurance industry are: patient, outside payer, Doctors/Hospital

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Category: Healthcare Payer


High Performing Business Development

If you've been in business for any length of time, chances are you've come across the phrase, "eating your own dog food," which I understand to mean "using your own product or service to demonstrate its effectiveness." After all, if your company has developed something you want others to buy, doesn’t it make sense to use it internally? Doesn’t that show confidence?

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Category: Healthcare Analytics


Account Intelligence Guided Agents Drive AR Gains

Experience with AR follow up and denial transactions across 20 million account touches on leading practice management systems leaves us continually driving for higher reimbursements.

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Category: Healthcare Analytics