Late in 2015, Vee Technologies was approached by a new client having difficulty with their radiology coding system. They were depending on a computer-aided tool that did not adapt well to the type of radiology work being done, causing a three-month backlog.
Sales, Operations, and Human Resources at Vee Technologies came together to put a plan in action. The client needed manpower– manual coders that could clear the backlog the computer-assisted tool could not. If the problem couldn’t be resolved, it would have eventually caused a domino effect for them. Charts would not have been coded in time, and business for the client would have been lost. To add to the issue, there was no time to waste, they were also on a tight time schedule to get their charts coded and sent to billing. This process had to be done by the timely filing deadline, or the payor could levy penalties.