Our AEC design teams have quality control/quality assurance checklists as a basic procedural guideline for any project. Using the BIM standards and specifications from our clients, we create more detailed and precise checklists that provide greater coverage and a more accurate assessment of the work being performed. As part of our process, our teams create, track, execute, and consistently update quality metrics that include quality assurance, quality control checklists, templates, and standards to ensure that the entire team remains cognizant and responsive to any changes being made by our client that affect any aspects of the project.
As part of our quality assurance and control process, the team has implemented the Plan-Do-Check-Act (PDCA) cycle to plan, perform, monitor, and continually improve the design and communication procedures within our teams based on the project.
Not only do we ensure checking quality is all inclusive, we incorporated a supplementary resource for production work that enables our team lead time to focus on communication to the project architects and also the final step in the QA/QC process before any model or work is submitted to the client for their review. This additional resource in our team decreased the time and effort required from our client as most mistakes and error were already reviewed and corrected before getting to them, thus alleviating the recurring, repetitive redlines. This also creates one point of contact on our team responsible for communication and trickling down details to the rest of the team, ensuring cohesive communication.
There are several reasons why mistakes are made on any project. However, clear planning, processes, procedures, and accurate access to project details through communication create an effective solution to any problems. Our clients have been extremely grateful for the steps we have taken and the changes made, as they have seen significant improvement in our quality and overall development of our design teams.