Education: Any Degree (Any Specialization), Diploma (Any Specialization)
Experience Level: 1+ Years of Experience
Job Location: Bangalore
- Preferred IT Service Desk / Help Desk Experience ITIL V3 foundation certified good Verbal & Written English communication
Primary Roles Responsibilities:
- Follow the incident management process for all high severity incidents.
- Analyze, categorize, and prioritize incidents.
- Coordinate with available technical resources to manage IT incidents and escalate to higher management as required.
- Update clients & management on incident updates.
- Track incidents until closure.
- Prepare customized reports on incidents and provide ad-hoc reports as required.
- Network Monitoring
- IT Service Desk functionalities
Secondary Roles Responsibilities:
- Hands-on experience in IT issue troubleshooting, basic knowledge of server & network.
- Aarthi - 95664 97666
- Disha - 93804 72775
- Mary – 63635 78898
The Same Mobile Number has Whatsapp facility