About the Client:
The client is one of the leading overseas law firms with a strong presence in different parts of the country. They have lawyers handing different sections of law including family law, criminal law, and civil matters.
The client was receiving interview dictations, required for criminal matters, from a third-party. They were of very long duration and had serious quality issues. The client was incurring huge expenses to process these files through Australian firms.
Though the nature of the recordings was inherently different and labour-intensive, Vee took up the challenge. Vee had to impart training to the core team and has since been processing these dictations successfully for the client.
Vee's efficient management of the process has enabled a savings of more than 60% for the client. The client is extremely happy with the service and has suggested our services to a third-party.