The NASSCOM study continues to explain the added benefits. BFSI off shoring has resulted in quality and productivity gains of 15-20% and customer satisfaction of almost 85%.
The report gives a striking example of the success of the automobile industry in the US due to outsourcing. Today, this industry is the largest in the world and two of the biggest automobile companies in India are American.
The industry has the same number of professionals it did in 1994 as it did in 1974, which is 900,000.
Over this same period sales and services in this sector grew 20% from 2 million to 2.4 Bn. Outsourcing gave this industry a competitive edge and opened up opportunities in terms of investing in new equipment and reengineering processes. The US steel industry, however, resisted outsourcing and suffered greatly despite several tariffs and quotas.
Outsourcing BPO to India - The Cost Savings
The NASSCOM study continues to explain the added benefits. BFSI off shoring has resulted in quality and productivity gains of 15-20% and customer satisfaction of almost 85%.
The report gives a striking example of the success of the automobile industry in the US due to outsourcing.
Today, this industry is the largest in the world and two of the biggest automobile companies in India are American. The industry has the same number of professionals it did in 1994 as it did in 1974, which is 900,000.
Over this same period sales and services in this sector grew 20% from 2 million to 2.4 Bn.
Outsourcing gave this industry a competitive edge and opened up opportunities in terms of investing in new equipment and reengineering processes.
The US steel industry, however, resisted outsourcing and suffered greatly despite several tariffs and quotas.
